9 Easy Steps to Choose your
next Telephone System

If you’re looking for a business telephone system that fits your company, simply answer the following questions and you'll be well on the way to finding the system that’s going to be just perfect for your needs.

Step 1: How many 'outside' (incoming/outgoing) lines will you want to connect initially?

Enter No.

Helpful Hints: The number of outside lines you have determines how many simultaneous conversations/calls you can have in progress at any one time. Do not include any outside (incoming/outgoing) lines that will be used for faxes or modems, unless you intend using them for 'voice' calls as well.

Step 2: How many 'extension phones' will you need initially?

Enter No.

Helpful Hints: The number of extension phones should include the operator, and also common type areas such as a conference room, kitchen or factory phone. There are different types of extension phones available including cordless phones, so include the total of all types of extension phones that you may require.

Step 3: Do you require any extension users to have their own unique 'outside' phone number so that outside callers can dial-in 'direct' to their extension phone - how many?

None     1 - 6     7 or more

Helpful Hints: The 'in-dial' feature can save your operator's time by allowing your customers (and/or any other 'outside' party) to ring in direct to the correct extension phone. If they are busy or not at the phone, the call can be directed to the extension phone's own 'voice mail' (if installed), to the operator, or another staff member if you wish. Think about what other duties your receptionist could be doing with less telephone answering responsibilities.

Step 4: Would you like to be able to see the telephone number of the incoming caller before you answer the phone?

Yes     No     Maybe

Helpful Hints: Utilizing this 'telephone exchange' feature can help you know who's dialing in, and you can also see the telephone number of any 'missed' calls. Sometimes it can be handy knowing who is calling before you answer a call.

Step 5: Would you like incoming callers to hear an automatic recording, offering information, directions, or be able to leave you a Voice-Mail message options in some circumstances?

Yes     No     Maybe

Yes     No     Maybe

Helpful Hints:    'Auto Attendant' announcements can be 'customized' to your own specific requirements, and can often lessen the staffing requirements for call answering. The invaluable 'Voice Mail' system enables customers and colleagues to leave your extension users a 'voice mail' message when they are busy or unavailable. These messages can then be accessed by the staff member from anywhere in the world at their convenience. General office efficiency can often be improved substantially.

Step 6: 'VoIP' (Voice over Internet Protocol) can substantially reduce your call costs, plus enable you to have 'remote' extensions at other branches, or home offices - does this sound like something that could be of interest to you?

Yes     No

Helpful Hints:     'VoIP' uses the latest technology so your computer network and/or the Internet can be used to provide one or more 'outside lines' to take advantage of cheaper call rates. These 'outside lines' can be instead of, or in addition to, your existing or 'traditional' outside lines. You can dial anywhere in Australia for under 10c a call untimed, international call rates are from under 3c minute, and calls to mobile phones are also much cheaper. This technology can also help you if you would like an 'office phone' extension at home, or to seamlessly link multiple sites together. More Info.

Step 7: Do you make frequent calls from your office to mobile phones?

Yes     No

Helpful Hints:     When an office extension user dials a mobile phone, the system can be programmed to automatically direct the call through a special device that takes advantage of the cheaper 'mobile-to-mobile' call rates (as compared with 'landline-to-mobile' rates). To take advantage of this feature, you will need our 'FTM' device and an extra mobile 'sim' card from your mobile phone supplier. If your 'landline-to-mobile' call costs are high, this will enable you to make substantial savings every month, and depending on your mobile phone suppliers contract, it could make many such calls 'free'.

Step 8: Do you believe that any of the following advanced features would be of interest to you?

Automatic Call Distribution – where you have a ‘call centre’ to handle busy incoming phone traffic.
Computer Telephony Integration – where you can integrate your telephone and computer systems so that you can dial out using your customer database, and/or use the ‘Caller I.D.’ number information of the incoming caller so that the customer’s details are shown on your computer screen before you answer the call.
P.C. Attendant – where your operator can handle your telephone calls by ‘pointing and clicking’ just like ‘computer’ operations.
Unified Messaging – where you can access all your VoiceMail, Email and Faxmail through the one medium. This sophisticated software allows you to send or ‘hear’ emails over the phone, and keeps you informed of all types of messages received – with easy access to same.

Yes     No     Maybe

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"We've been helping customers in Western Australia find the 'right solution at the right price' for over 25 years - I guarantee you'll be impressed with our integrity and after sales service". Doug Black - Managing Director